Got a question before you order? Just ask.
We're a small UK team based in Cambridgeshire, and every message is read and answered by one of us — not a script. Whether it's a sizing question, a damaged delivery, or a trade enquiry, here's the fastest way to reach the right person.
Last updated & effective: 25 June 2026
How to reach us
Pick whichever channel suits the question — they all land with the same small team.
Call the Office
Best for order changes that need to happen quickly, before dispatch.
+44 33 0043 9923Best for sizing questions, photos of damaged items, or trade and bulk enquiries.
info@lunaireworks.comLive Chat
Open the chat bubble on the website for instant answers during business hours.
On every pageSend us a message
Prefer to write it all out once? Fill in the form and it'll open in your email app, addressed to info@lunaireworks.com and ready to send — nothing is sent until you press send in your own email app.
We don't use this form to store, sell or share your details. See our Privacy Policy for how we handle personal data.
Already placed an order?
These usually get you an answer faster than waiting for a reply.
Start a return or refund
30‑day money‑back guarantee, plus 14 days to send the item back once approved.
Read the Refund PolicyShipping & delivery question
Dispatch times, couriers, and our UK‑only delivery area, explained in full.
Read the Shipping PolicyBefore you contact us
Most questions are already answered in our FAQs — covering shipping, returns, materials, installation, and trade orders.
Find us
126 Newark Avenue, Peterborough, PE1 4NP England, United Kingdom
Business hours
| Monday – Friday | 9:00 AM – 5:00 PM (UK time) |
| Saturday | Closed |
| Sunday | Closed |
